• -€15.00
PrestaShop Module - EU-compliant withdrawal button for PrestaShop zoom_in

EU-Compliant Withdrawal Button for PrestaShop

The digital withdrawal button for PrestaShop 1.7, 8, and 9. Legally compliant two-step withdrawal process, automatic deadline validation, email confirmations, and complete management directly within the PrestaShop back office.

Unique Guest Identification & Matching: No more aborted forms due to typos! Withdrawals are always legally compliant and can be intelligently matched in the backend with just a single click.

Module Version: 1.0.4

PrestaShop Version: 1.7.7 and later, 8.x & 9.x

Translations: DE / EN / ES / FR / IT / PL / NL / PT

Save €15.00
€54.00 €69.00
✓
12 months of updates
✓
12 months of support
✓
All features included
✓
Instant delivery via email
Optional renewal for updates & support
No subscription
No FTP needed
Ready to use instantly
User: demo@demo.com | Password: demodemo

Features

What the prestaify PrestaShop Withdrawal Button Does for You

For Customers and Guest Orders

Logged-in customers select directly from orders eligible for withdrawal. Guest buyers identify themselves flexibly via their name and optionally by email or order number – in compliance with Art. 11a of the EU Consumer Rights Directive.

✓
Intelligent & flexible guest flow: Withdrawals are never blocked due to typos, but can be matched in the backend with just a single click.
✓
Automatic order selection for customers: Fast assignment within the customer account and integrated check for duplicates.
✓
Intelligent number field: Accepts order reference, ID, or invoice number (each with or without prefix).

EU-Compliant Withdrawal Process

Meets the technical requirements for a digital withdrawal button: easily accessible button, two-step process, and immediate confirmation by email.

✓
Button can be placed in the footer
✓
Two-step confirmation process
✓
Written receipt confirmation with date and time

Automatic Deadline Validation

The module automatically checks whether a withdrawal request is still within the configured withdrawal period.

✓
Configurable withdrawal period
✓
Adjustable delivery buffer
✓
Deadline start controlled by order status
✓
Alternative manual review mode

Back Office Management

All withdrawal requests are managed directly within PrestaShop.

✓
Dedicated withdrawal request list in the back office
✓
Status display in the order overview
✓
Processing directly from the order detail page
✓
Approve or reject requests with automatic customer notifications

Customizable for Your Store

Button appearance, texts, legal notices, and email content can be configured directly within the module.

✓
Button color and text color
✓
Footer positioning
✓
Custom legal texts & email texts
✓
No programming skills required

How It Works

Get Your Digital Withdrawal Button
for PrestaShop in 4 Steps

1

Install the Module

Upload the ZIP file in the PrestaShop back office and install the module.

2

Configure the Button

Customize the label, color,
position, and legal texts to match your store.

3

Define the Deadline Logic

Configure the withdrawal period, delivery buffer, and relevant order statuses.

4

Manage Withdrawal Requests

Review, approve, or reject incoming requests directly from the PrestaShop back office.

Built from Real-World Experience for Real PrestaShop Stores

Developed by a PrestaShop developer with more than 10 years of project experience.
Not just a generic form, but a complete workflow designed for real e-commerce operations.

Based on Real Project Experience

Built with a focus on practical day-to-day PrestaShop workflows.

Seamlessly
Integrated

No external platform required. Everything is managed directly within PrestaShop.

Compatible with
PrestaShop 1.7, 8, and 9

Suitable for existing stores as well as new PrestaShop projects.

Multilingual
Ready

Ideal for international stores operating in multiple languages.

Technical Details

Compatibility & Package Contents

PrestaShop-Version: 1.7.7 and later, 8.x / 9.x

PHP-Version: 7.2+, recommended 8.1+

Languages: DE / EN / ES / FR / IT / PL / NL / PT

Version: 1.0.4

  • Module file (.zip)
  • Installation guide
  • 12 months of updates
  • 12 months of support

FAQ

Frequently Asked Questions

From June 19, 2026, many online retailers will be required to provide consumers with a digital option to submit withdrawal requests.

Yes, the module is compatible with PrestaShop version 1.7.7.0 and later.

Yes, the module is fully compatible with PrestaShop 8 and 9.

Yes, and now it’s particularly flexible and legally secure. Guest customers can identify themselves using their name and optionally via email address OR order number (in compliance with Art. 11a of the EU Consumer Rights Directive). If a customer makes a typo or doesn't have the number at hand, the withdrawal is still accepted and can be easily assigned by you in the backend with just a single click.

Yes. The module can automatically verify whether an order is still within the withdrawal period.

Yes. In addition to automatic deadline validation, the module includes a manual mode where all requests are accepted and reviewed individually afterward.

Yes. The module sends receipt confirmations as well as notifications when a request is approved or rejected.

No. The most important settings can be configured directly in the PrestaShop back office.

No. The module provides the technical implementation only. Legal texts and individual requirements should be reviewed by a qualified legal professional.

The module will continue to function. Updates and support can be extended optionally. No subscription required.

Changelog

Version 1.0.4

Added spam protection for the withdrawal form: automated bot submissions are now reliably blocked — fully in the background, with no extra steps for your customers.

Version 1.0.3

Bugfixes

Version 1.0.2

Bugfixes

Version 1.0.1

Added

  • Flexible guest identification — guests now identify themselves with their name plus one of two paths: order number or e-mail address. No more mandatory order number (in line with Art. 11a of the EU Consumer Rights Directive — no unnecessary hurdles for exercising the right of withdrawal).
  • Smarter order number field — accepts the order reference, the order ID and the invoice number (with or without prefix). A help text explains where to find it. A name check against the customer account and delivery address acts as the security filter for all lookup paths.
  • Configurable order number field — new setting with three modes: Optional (new default, recommended), Required (with a legal warning in the back office) or Hidden.
  • Unmatched withdrawal flow — if no order can be matched automatically, the withdrawal is still accepted: the customer receives the legally required confirmation of receipt with date and time, and the merchant assigns the order manually afterwards. No withdrawal is ever rejected over a formality.
  • Comfortable manual assignment in the back office — unmatched withdrawals show automatic order suggestions (matched by customer name / e-mail) plus an integrated order search (reference, ID, customer name or e-mail). Assignment is a single click — no more copy-pasting order IDs.
  • Configurable URL slug — the withdrawal form is now reachable under a friendly URL (e.g. /widerruf instead of /module/.../submit), configurable in the settings with a clickable live preview.

Changed

  • Order statuses ("Withdrawal requested / approved / rejected") are now created with proper translations in all 8 supported languages instead of German-only.
  • The shop logo in notification e-mails is now referenced by URL instead of being embedded — no more logo file showing up as an e-mail attachment.
  • Selecting from multiple matching orders is re-validated server-side — tampered form submissions are rejected.

Fixed

  • "My Account" footer link not showing on PrestaShop 9 (hook registration on existing installations).
  • Customer account tile now renders correctly with the Hummingbird theme (PS9).